Fix AOL Email Login Issue


AOL Mail is a free webmail service that has more than 24 million users across the world. Users must note that they are no longer allowed to use access their email accounts through AOL Desktop. The will need to download AOL Desktop Gold in order to access their AOL Mail. This article will give you an overview of the most common problems you may face while using AOL Mail sign in error, along with some suggestions to solve those problems. You can also call the AOL customer support number to learn more about these solutions and ask for additional tech support if needed.

Unable to Import Toolbars and Emails from AOL Desktop to AOL Desktop Gold

AOL Desktop Gold is a secure way to browse the web and use all the features of AOL including accessing your email. You can follow the steps below to import your email from AOL Desktop to AOL Gold:

  1. Click the AOL Desktop Gold icon to run the software
  2. Enter your AOL login info and sign in to your account
  3. Open the AOL mail window and click ‘File Menu’
  4. Go to the dropdown menu and select Import Wizard
  5. When the ‘Import Available’ option appears, click ‘OK’
  6. All the toolbars and emails will be imported to AOL Gold
  7. On the confirmation window select ‘Ok’ to finish the process

Email Delivery Failure to any email address

Whenever you get an error that says you cannot receive emails on AOL or that your emails just keep bouncing back, it refers to ‘State 18’ and it is probably because your AOL email ID is blocked by the spam filter. You can use solve the problem by shifting an email from your spam folder to the inbox through the steps given below:

  1. Go to the spam folder on your AOL mail account, it will be on the left
  2. Checkmark the box next to the email you want to mover or unblock
  3. Press ‘Ok’ to mark that email as not spam and move it to the inbox
  4. You can add that email address to your contact list to avoid future errors
  5. Sign in to your AOL account and click the Contacts icon
  6. Go to ‘New Contact’ and type the sender’s details in the given field
  7. Press ‘Add Contact’ and check your AOL Mail address book to see if the sender’s address is registered.

If you find the email delivery error is only with AOL Gold then you should delete the program and follow the official procedure to download AOL Desktop Gold once again.

AOL Rejecting/ Blocking Emails

The new DMARC security policies introduced by AOL mean that all emails will be sent received by the AOL Server first. If you do not modify the outgoing SMTP configuration your emails may be rejected by AOL. Use the steps below and enter the details as they are given to reconfigure the outgoing SMTP settings:

  • IMAP server:
  • Username: AOL email ID
  • IMAP password: AOL email password
  • IMAP Port: 993

If you want to stop AOL from blocking your emails you can use the Simple Mail Transfer Protocol (SMTP) settings mentioned below

  • Incoming Mail Server:
  • SMTP Outgoing Server Address:
  • SMTP Port: 587
  • SMTP Username: AOL email ID
  • SMTP Password: AOL email password

Be sure to enter the details exactly as they are given, down to the last full stop. If you need additional assistance you can always Contact AOL Email Sign in Error Support Team .

Also Solved: SBCglobal Email Signin Error